Privacy Policy

Last updated: June 26, 2026

Horizon Voyages ("we," "us," or "our") is an independent travel advisory affiliated with the Outside Agents host agency. This Privacy Policy explains what personal information we collect through our website, how we use and share it, and the choices you have. By using our site or submitting an inquiry, you agree to the practices described here.

Information we collect

We collect information you provide directly when you contact us or use our AI assistant, including:

Your name, email address, and phone number;
Trip preferences you share — destination, budget, number of passengers, preferred cruise length, and travel dates;
Messages you send through our consultation form, AI chat assistant, or callback request.

We also automatically collect limited technical information needed to operate and secure the site, such as your IP address (used for rate limiting and abuse prevention) and bot-protection tokens.

How we use your information

To respond to your inquiries and provide cruise planning and advisory services;
To prepare proposals and arrange bookings on your behalf through our host agency and travel suppliers;
To notify our advisors so they can follow up with you, including callback requests;
To operate, secure, and improve our website.

How we share your information

We do not sell your personal information. We share it only as needed to provide our services, with:

Outside Agents, our host agency, and the cruise lines and travel suppliers required to research and fulfill your booking;
Service providers that help us run the site, including our hosting and database providers, Cloudflare (bot protection and content delivery), Google (the AI assistant), and the email and messaging services we use to alert our advisors;
Authorities, where required by law or to protect our rights.

Cookies and tracking

Our site does not use advertising or cross-site tracking cookies. Our bot-protection provider (Cloudflare Turnstile) may set a functional token to confirm you are not a bot. If we add analytics in the future, we will update this policy.

Data retention

We keep your information for as long as needed to assist you and to meet legal, accounting, or reporting requirements. You may ask us to delete your information at any time, subject to those obligations.

Your rights

Depending on where you live (including under the California Consumer Privacy Act and the EU/UK GDPR), you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at the email below. We will not discriminate against you for doing so.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact us

Questions or requests about your privacy can be sent to juanventure@gmail.com.